Support - EN

Information and technical support for the GRM

Our team

Equiped for a fast support

Introduction

Réjean Lepage is the IT support analyst for GRM members. It is with the help of DGE technicians, that it is possible to manage all of the GRM’s ~120 machines including GRM, VLSI, BioStim, PolySTIM…

Forms

Account form GRM account form opening
Equipment Loan Form
Support form for help and support request
Request of GRM password modification (Samba, Windows, Linux, Unix)

Computer Support

WIKI: A lot of technical information is published on the GRM WIKI. (Available to members with a GRM account.)
Do not hesitate to search Internet first / Google before asking support.
Do not hesitate to ask your colleagues.
Request of GRM password modification (Samba, Windows, Linux, Unix)
GRM Support Policy for IT Support

Submit a question to the GRM Support Group

You understand that the support is very busy and confirm having looked for a solution from your colleagues or on the internet.
YES. Understood!

Your GRM login name ? (required)
Your email ? (required)
Your phone ? (optional)
Subject ? (required)

Your professor ?

On which operating system the problem appears ?
Workstation name where the problem appears ? (pcys01 pcms01)?
Office number ?
Software that cause an issue ?

Describe the issue :

Screen capture (optional) :

Emergency level :