Support - EN

Information and technical support for the GR2M

Our team

Equiped for a fast support

Introduction

Réjean Lepage is the IT support analyst for GR2M members. It is with the help of DGE technicians, that it is possible to manage all of the GR2M’s ~220 machines including GRM, VLSI, BioStim, PolySTIM…

Forms

Account form GR2M account form opening
Equipment Loan Form
Support form for help and support request
Request of GR2M password modification (Samba, Windows, Linux, Unix)

Computer Support

WIKI: A lot of technical information is published on the GR2M WIKI. (Available to members with a GR2M account.)
Do not hesitate to search Internet first / Google before asking support.
Do not hesitate to ask your colleagues.
Request of GR2M password modification (Samba, Windows, Linux, Unix)
GR2M Support Policy for IT Support

Submit a question to the GR2M Support Group

You understand that the support is very busy and confirm having looked for a solution from your colleagues or on the internet.
YES. Understood!

Your GRM login name ? (required)
Your email ? (required)
Your phone ? (optional)
Subject ? (required)

Your professor ?

On which operating system the problem appears ?
Workstation name where the problem appears ? (pcys01 pcms01)?
Office number ?
Software that cause an issue ?

Describe the issue :

Screen capture (optional) :

Emergency level :